NY Manual
SHP Manual

SHP Provider Manual
5.7 Provider External Appeals – Effective January 1, 2010 | 6.1 Complaints and Grievances

Section 6 - Complaints and Appeals

Senior Health Partners strives to achieve member satisfaction at all times. Broad systems have been implemented to accept, investigate, make a determination and handle appeals and all grievances and to report complaints. Senior Health Partners offers assistance to members and their representatives in all phases of the complaint and appeal process.