NY Manual
SHP Manual

SHP Provider Manual
6.2 Appeals | 6.4 Quality Review and Oversight

6.3 Complaints

   •   A complaint can be written or verbal.

   •   A complaint can be filed by the member, or by a family/caregiver, friend or provider on behalf of the member.

   •   A complaint can be made about a Senior Health Partners employee or provider.

   •   Provider complaints are included in the Provider Report Card Process.